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  1. Alligator wrestler Moderator Plantwiz's Avatar
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    #26
    5.2 Summarize the following security features

    • Wireless encryption
    o WEPx and WPAx
    o Client configuration (SSID)

    • Malicious software protection
    o Viruses
    o Trojans
    o Worms
    o Spam
    o Spyware
    o Adware
    o Grayware

    • BIOS Security
    o Drive lock
    o Passwords
    o Intrusion detection
    o TPM

    • Password management / password complexity

    • Locking workstation
    o Hardware
    o Operating system

    • Biometrics
    o Fingerprint scanner
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
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  3. Alligator wrestler Moderator Plantwiz's Avatar
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    #27
    6.0 Operational Procedure

    6.1 Outline the purpose of appropriate safety and environmental procedures and given a
    scenario apply them
    • ESD

    • EMI
    o Network interference
    o Magnets

    • RFI
    o Cordless phone interference
    o Microwaves

    • Electrical safety
    o CRT
    o Power supply
    o Inverter
    o Laser printers
    o Matching power requirements of equipment with power distribution and UPSs

    • Material Safety Data Sheets (MSDS)

    • Cable management
    o Avoiding trip hazards

    • Physical safety
    o Heavy devices
    o Hot components

    • Environmental – consider proper disposal procedures
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
    Reply With Quote Quote  

  4. Alligator wrestler Moderator Plantwiz's Avatar
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    #28
    6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace

    • Use proper language – avoid jargon, acronyms, slang

    • Maintain a positive attitude

    • Listen and do not interrupt a customer

    • Be culturally sensitive

    • Be on time
    o If late contact the customer

    • Avoid distractions
    o Personal calls
    o Talking to co-workers while interacting with customers
    o Personal interruptions

    • Dealing with a difficult customer or situation
    o Avoid arguing with customers and/or being defensive
    o Do not minimize customers’ problems
    o Avoid being judgmental
    o Clarify customer statements
     Ask open-ended questions to narrow the scope of the problem
     Restate the issue or question to verify understanding

    • Set and meet expectations / timeline and communicate status with the customer
    o Offer different repair / replacement options if applicable
    o Provide proper documentation on the services provided
    o Follow up with customer / user at a later date to verify satisfaction

    • Deal appropriately with customers confidential materials
    o Located on computer, desktop, printer, etc.
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
    Reply With Quote Quote  

  5. Alligator wrestler Moderator Plantwiz's Avatar
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    #29
    I'll continue to update the definations directly into the respective posts, but as of now, I've opened this thread.

    Good luck and happy studying!
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
    Reply With Quote Quote  

  6. Junior Member Registered Member
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    #30
    Hello,

    for my job they are recommending me take the a+...so , I guess my question is Where do I began? There is so much to cover, having that said a bit overwhelming. Please point me in a direction I can get started from.
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  7. Junior Member Registered Member
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    CCNA
    #31
    ********* 220-701 Exam Dumps

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  8. Junior Member Registered Member
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    #32
    Just use the 89 page study guide by Tidewater computer. I bought mine on Amazon and passed both exams.
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