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  1. Senior Member
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    Dec 2012
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    Chicago, IL
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    Juniper/Cisco/CompTIA Gandam
    #1

    Default CUCM initial phone boot "File Not Found" and "File Auth Fail"

    https://supportforums.cisco.com/docu...phone-callspdf

    I followed steps in above guide and changed my router's dhcp 150 to point to the CUCM server.

    I have two 7940 phones and one of them came up but the other one isn't coming out.
    On CUCM, the second phone registers but the first one doesn't

    I compared the settings of two phones and DN and they are identical.
    The one not working spits following errors on phone screen "File Not Found" and "File Auth Fail .....sbn"

    Anyone have any idea how to troubleshoot this?

    Thanks.
    Last edited by sendalot; 05-18-2014 at 10:58 PM.
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  3. Junior Member Registered Member
    Join Date
    May 2014
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    3
    #2
    Are you using a FTP client to push the phone files out?
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  4. Senior Member
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    #3
    No, the CUCM is acting as a tftp server.
    If that's not what you are asking, I don't know what you mean.
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  5. Senior Member
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    Jan 2012
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    BS IT (CCNA R&S, Security, Voice) CCDA, MCP XP, A+, L+, P+, LPIC-1, SUSE CLA
    #4
    Does it give the same issues after a factory reset on the phone? I know AUTH FAILED usually comes up when load file is not the same as files given by the tftp server.
    Last edited by dmarcisco; 05-27-2014 at 05:09 PM.
    In life you have to make your own opportunities. Don't let anyone stop you from your dreams to many negative people want you to fail because they can't succeed.
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  6. Senior Member
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    Dec 2012
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    Juniper/Cisco/CompTIA Gandam
    #5
    I've exchanged the phone and now it's working.
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