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  1. Junior Member Registered Member
    Join Date
    Aug 2014
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    #1

    Default Can't get CME GUI to work

    Hi,
    I am hoping someone smarter than me can help me. I can't get the CME GUI to work on my 2811 512/256 router. I have started the service and I can get to the 192.168.1.10/telephony_service.html page. It prompts me for a username and password which it seems to accept then I get a blank page.

    I have tried:
    -another computer
    -many other browsers
    -clear cache & cookies
    -tried going to 12.4T IOS to see if I was running out of memory and I get the same results.

    I kind of don't know where to go from here. I am not sure if a specific java version is required like in the old version of SDM. Here are my configs. I appreciate any help

    Router#sh run
    Building configuration...
    Current configuration : 1207 bytes
    ! Last configuration change at 16:36:05 UTC Fri Aug 8 2014
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname Router
    boot-start-marker
    boot-end-marker
    no aaa new-model
    dot11 syslog
    ip source-route
    ip cef
    no ipv6 cef
    multilink bundle-name authenticated
    voice-card 0
    crypto pki token default removal timeout 0
    license udi pid CISCO2811 sn FCZ092770AX
    archive
    log config
    hidekeys


    username cisco privilege 15 secret 5 $1$oCKU$VPBiDV.hImXsYSHAa2wPX0
    redundancy


    interface FastEthernet0/0
    ip address 192.168.0.11 255.255.255.0
    duplex auto
    speed auto


    ip forward-protocol nd
    ip http server
    ip http authentication local
    no ip http secure-server
    ip http path flash:


    control-plane
    mgcp profile default


    telephony-service
    max-conferences 8 gain -6
    transfer-system full-consult
    create cnf-files version-stamp Jan 01 2002 00:00:00


    line con 0
    line aux 0
    line vty 0 4
    login
    transport input all


    scheduler allocate 20000 1000
    end


    Router#sh telephony-service
    CONFIG (Version=8.6)
    =====================
    Version 8.6
    Max phoneload sccp version 17
    Max dspfarm sccp version 18
    Cisco Unified Communications Manager Express
    For on-line documentation please see:
    Cisco Unified Communications Manager Express - Support - Cisco


    protocol mode default
    ip source-address UNKNOWN port 2000
    ip qos dscp:
    ef (the MS 6 bits, 46, in ToS, 0xB for media
    cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
    af41 (the MS 6 bits, 34, in ToS, 0x8 for video
    default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
    max-ephones 0
    max-dn 0
    max-conferences 8 gain -6
    dspfarm units 0
    dspfarm transcode sessions 0
    conference software
    privacy
    no privacy-on-hold
    hunt-group report delay 1 hours
    hunt-group logout DND
    max-redirect 10
    cnf-file location: system:
    cnf-file option: PER-PHONE-TYPE
    network-locale[0] US (This is the default network locale for this box)
    network-locale[1] US
    network-locale[2] US
    network-locale[3] US
    network-locale[4] US
    user-locale[0] US (This is the default user locale for this box)
    user-locale[1] US
    user-locale[2] US
    user-locale[3] US
    user-locale[4] US
    srst mode auto-provision is OFF
    srst ephone template is 0
    srst dn template is 0
    srst dn line-mode single
    time-format 12
    date-format mm-dd-yy
    timezone 0 Greenwich Standard Time
    no transfer-pattern is configured, transfer is restricted to local SCCP phones only.
    keepalive 30 auxiliary 30
    timeout interdigit 10
    timeout busy 10
    timeout ringing 180
    timeout transfer-recall 0
    timeout ringin-callerid 8
    timeout night-service-bell 12
    caller-id name-only: enable
    web admin system name Admin
    web admin customer name Customer
    edit DN through Web: disabled.
    edit TIME through web: disabled.
    background save interval 10 minutes
    Log (table parameters):
    max-size: 150
    retain-timer: 15
    create cnf-files version-stamp Jan 01 2002 00:00:00
    transfer-system full-consult
    transfer-digit-collect new-call
    local directory service: enabled.
    Extension-assigner tag-type ephone-tag.

    Router#sh flash
    -#- --length-- -----date/time------ path
    1 67922508 Aug 8 2014 10:18:42 +00:00 c2800nm-adventerprisek9-mz.151-4.M8.bin
    2 15461376 Aug 8 2014 10:20:52 +00:00 cme-full-8.0.0.0.tar
    3 44896 Aug 8 2014 16:30:22 +00:00 BOOT69xx.0-0-0-14.zz
    4 11601 Aug 8 2014 16:30:22 +00:00 CME-8-0-Full-Readme-v.1.0.txt
    5 0 Aug 8 2014 16:30:24 +00:00 Desktops
    6 0 Aug 8 2014 16:30:24 +00:00 Desktops/320x212x12
    7 131470 Aug 8 2014 16:30:24 +00:00 Desktops/320x212x12/CampusNight.png
    8 80565 Aug 8 2014 16:30:24 +00:00 Desktops/320x212x12/CiscoFountain.png
    9 8156 Aug 8 2014 16:30:26 +00:00 Desktops/320x212x12/CiscoLogo.png
    10 138278 Aug 8 2014 16:30:26 +00:00 Desktops/320x212x12/FOUNTAIN.PNG
    11 740 Aug 8 2014 16:30:26 +00:00 Desktops/320x212x12/LIST.XML
    12 109076 Aug 8 2014 16:30:26 +00:00 Desktops/320x212x12/MorroRock.png
    13 108087 Aug 8 2014 16:30:28 +00:00 Desktops/320x212x12/NantucketFlowers.png
    14 10820 Aug 8 2014 16:30:28 +00:00 Desktops/320x212x12/TN-CampusNight.png
    15 9657 Aug 8 2014 16:30:28 +00:00 Desktops/320x212x12/TN-CiscoFountain.png
    16 2089 Aug 8 2014 16:30:30 +00:00 Desktops/320x212x12/TN-CiscoLogo.png
    17 7953 Aug 8 2014 16:30:30 +00:00 Desktops/320x212x12/TN-Fountain.png
    18 7274 Aug 8 2014 16:30:30 +00:00 Desktops/320x212x12/TN-MorroRock.png
    19 9933 Aug 8 2014 16:30:30 +00:00 Desktops/320x212x12/TN-NantucketFlowers.png
    20 0 Aug 8 2014 16:30:30 +00:00 Desktops/320x212x16
    21 740 Aug 8 2014 16:30:32 +00:00 Desktops/320x212x16/LIST.XML
    22 0 Aug 8 2014 16:30:32 +00:00 Desktops/320x216x16
    23 740 Aug 8 2014 16:30:32 +00:00 Desktops/320x216x16/LIST.XML
    24 0 Aug 8 2014 16:30:32 +00:00 GUI
    25 1848343 Aug 8 2014 16:30:40 +00:00 GUI-1.3.3.SBN
    26 1892036 Aug 8 2014 16:30:48 +00:00 GUIH-1.3.3.SBN
    27 4118 Aug 8 2014 16:30:48 +00:00 GUI/admin_user.html
    28 677820 Aug 8 2014 16:30:52 +00:00 GUI/admin_user.js
    29 1029 Aug 8 2014 16:30:52 +00:00 GUI/CiscoLogo.gif
    30 639 Aug 8 2014 16:30:52 +00:00 GUI/CME_GUI_README.TXT
    31 953 Aug 8 2014 16:30:52 +00:00 GUI/Delete.gif
    32 16344 Aug 8 2014 16:30:54 +00:00 GUI/DOM.JS
    33 864 Aug 8 2014 16:30:54 +00:00 GUI/downarrow.gif
    34 6315 Aug 8 2014 16:30:54 +00:00 GUI/ephone_admin.html
    35 4558 Aug 8 2014 16:30:54 +00:00 GUI/LOGOHOME.GIF
    36 3978 Aug 8 2014 16:30:54 +00:00 GUI/normal_user.html
    37 78428 Aug 8 2014 16:30:56 +00:00 GUI/normal_user.js
    38 1347 Aug 8 2014 16:30:56 +00:00 GUI/Plus.gif
    39 843 Aug 8 2014 16:30:56 +00:00 GUI/SXICONAD.GIF
    40 174 Aug 8 2014 16:30:56 +00:00 GUI/Tab.gif
    41 2496 Aug 8 2014 16:30:58 +00:00 GUI/telephony_service.html
    42 870 Aug 8 2014 16:30:58 +00:00 GUI/UPARROW.GIF
    43 10230 Aug 8 2014 16:30:58 +00:00 GUI/xml-test.html
    44 3412 Aug 8 2014 16:30:58 +00:00 GUI/xml.template
    45 1916 Aug 8 2014 16:30:58 +00:00 MISC-1.3.3.SBN
    46 1916 Aug 8 2014 16:31:00 +00:00 MISCH-1.3.3.SBN
    47 496521 Aug 8 2014 16:31:02 +00:00 music-on-hold.au
    48 0 Aug 8 2014 16:31:02 +00:00 Ringtones
    49 8224 Aug 8 2014 16:31:02 +00:00 Ringtones/Analog1.raw
    50 8307 Aug 8 2014 16:31:02 +00:00 Ringtones/Analog2.raw
    51 5280 Aug 8 2014 16:31:04 +00:00 Ringtones/AreYouThere.raw
    52 5040 Aug 8 2014 16:31:04 +00:00 Ringtones/AreYouThereF.raw
    53 8206 Aug 8 2014 16:31:04 +00:00 Ringtones/Bass.raw
    54 12240 Aug 8 2014 16:31:04 +00:00 Ringtones/CallBack.raw
    55 16066 Aug 8 2014 16:31:04 +00:00 Ringtones/Chime.raw
    56 8160 Aug 8 2014 16:31:06 +00:00 Ringtones/Classic1.raw
    57 16080 Aug 8 2014 16:31:06 +00:00 Ringtones/Classic2.raw
    58 10800 Aug 8 2014 16:31:06 +00:00 Ringtones/ClockShop.raw
    59 2823 Aug 8 2014 16:31:06 +00:00 Ringtones/DistinctiveRingList.xml
    60 9665 Aug 8 2014 16:31:06 +00:00 Ringtones/Drums1.raw
    61 13610 Aug 8 2014 16:31:08 +00:00 Ringtones/Drums2.raw
    62 15928 Aug 8 2014 16:31:08 +00:00 Ringtones/FilmScore.raw
    63 16244 Aug 8 2014 16:31:08 +00:00 Ringtones/HarpSynth.raw
    64 8245 Aug 8 2014 16:31:08 +00:00 Ringtones/Jamaica.raw
    65 16127 Aug 8 2014 16:31:10 +00:00 Ringtones/KotoEffect.raw
    66 12776 Aug 8 2014 16:31:10 +00:00 Ringtones/MusicBox.raw
    67 8223 Aug 8 2014 16:31:10 +00:00 Ringtones/Piano1.raw
    68 15422 Aug 8 2014 16:31:10 +00:00 Ringtones/Piano2.raw
    69 9360 Aug 8 2014 16:31:10 +00:00 Ringtones/Pop.raw
    70 7200 Aug 8 2014 16:31:12 +00:00 Ringtones/Pulse1.raw
    71 4000 Aug 8 2014 16:31:12 +00:00 Ringtones/Ring1.raw
    72 4000 Aug 8 2014 16:31:12 +00:00 Ringtones/Ring2.raw
    73 4000 Aug 8 2014 16:31:12 +00:00 Ringtones/Ring3.raw
    74 4000 Aug 8 2014 16:31:12 +00:00 Ringtones/Ring4.raw
    75 4000 Aug 8 2014 16:31:14 +00:00 Ringtones/Ring5.raw
    76 4000 Aug 8 2014 16:31:14 +00:00 Ringtones/Ring6.raw
    77 4088 Aug 8 2014 16:31:14 +00:00 Ringtones/Ring7.raw
    78 495 Aug 8 2014 16:31:14 +00:00 Ringtones/Ringlist.xml
    79 10858 Aug 8 2014 16:31:16 +00:00 Ringtones/Sax1.raw
    80 14233 Aug 8 2014 16:31:16 +00:00 Ringtones/Sax2.raw
    81 16100 Aug 8 2014 16:31:16 +00:00 Ringtones/Vibe.raw
    82 2083047 Aug 8 2014 16:31:24 +00:00 SYS-1.3.3.SBN
    83 2118620 Aug 8 2014 16:31:32 +00:00 SYSH-1.3.3.SBN
    84 896477 Aug 8 2014 16:31:36 +00:00 TNUX-1.3.3.SBN
    85 939293 Aug 8 2014 16:31:42 +00:00 TNUXH-1.3.3.SBN
    86 1379535 Aug 8 2014 16:31:48 +00:00 WLAN-1.3.3.SBN
    87 1939872 Aug 8 2014 16:31:54 +00:00 WLANH-1.3.3.SBN


    157671424 bytes available (98959360 bytes used)
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  3. Senior Member
    Join Date
    Jul 2010
    Location
    Chicago, Illinois
    Posts
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    Certifications
    MCSE:2003 / CCNA/A+
    #2

    Default CME GUI requires Java to work

    If your using IE enable Java .. that usually is the reason you can't see the page....IE has Java off or disabled.
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  4. /threadkiller ande0255's Avatar
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    CCNA R&S, Voice, Security
    #3
    Or Java itself is blocking the page. When I have browser issues with web interface GUI's for Cisco my first step is to open Java via Control Panel on the pc, click on the Security tab, and add the IP address to the exceptions list in http format - ex: http://192.168.1.1/ccme.html (whatever the exact syntax is that you type in the address bar).

    I would bet that'll fix it up, happens to me all the time at work.
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  5. Senior Member pitviper's Avatar
    Join Date
    May 2008
    Location
    Right Coast, US
    Posts
    1,362

    Certifications
    CCNP:Collaboration, CCNP:R+S, CCNA:R+S, CCNA:V(IIUC), CCNA:S, CCENT, CNSS 4011
    #4
    Your HTTP path is incorrect. Try the following to match your flash folder structure:

    ip http path flash:/GUI
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  6. Network Engineer Hondabuff's Avatar
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    CCNA:S, CCNA, CCENT, CCNP:R&S,MECP, A+, Network+, Security+, Network Security Diploma
    #5
    You need Java 6.21. The GUI is so dumb that you will never use it. Use Cisco Configuration Professional for all your GUI needs
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