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  1. Senior Member pitviper's Avatar
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    #1

    Default AA TCL Editor for CME?

    I’m trying to setup a BASIC auto-attendant script in CME and am having a hell of a time customizing the canned B-ACD tcl. Any chance that there is a script editor for CME like the one that is built into the Unity Express GUI? I’ve setup plenty of much more complicated AAs in UE with no problems whatsoever! Hmm, I wonder if I can use the UE GUI and export the scripts from there? Probably a different animal.
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  3. Senior Member pitviper's Avatar
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    #2
    Looks like I may be able to use CUE to record the custom voice prompts but the scripts appear to be totally different (.AEF vs tickle). Fired up the Cisco Configuration Assistant Pro (which I absolutely LOATH) and nothing helpful there. Lots of voice stuff has been added. I still rather not trust something Java based when I know that my CLI configs work 100% of the time!

    If anyone has any good custom AA examples please share. I'm basically trying to do something like this:
    [Welcome Message]-[Dial Extension # at any time]-[“1” for DEPARTMENT1]-[“2” for DEPARTMENT2]-[Repeat]

    I would think that this should be do-able without the need for a full voicemail card. The pre-configured B-ACD script is overkill (shouldn't need to setup a queue for this).
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  4. Senior Member pitviper's Avatar
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    #3
    OK, I finally got the AA script working after upgrading from v2.1.2.3 to v3.0.0.2. I’m wondering if I just had a corrupt file? It’s kinda a b!tch to setup to say the least!

    I need to figure out how to block someone from selecting dial by extension option and keying in “911”. For now I may just take the option away until I have the time to test out some COR lists as I don't see an easy way to restrict this via the script itself.

    Here’s a working config for anyone else who may be stumped:


    application
    service CME-AA flash:app-b-acd-aa-3.0.0.2.tcl
    paramspace english index 1
    param number-of-hunt-grps 2
    param handoff-string CME-AA
    param dial-by-extension-option 1
    paramspace english language en
    param max-time-vm-retry 2
    param aa-pilot 2222
    paramspace english location flash:
    param second-greeting-time 60
    param welcome-prompt _bacd_welcome.au
    param call-retry-timer 15
    param voice-mail 2001
    param max-time-call-retry 90
    param service-name QUEUE-ME
    param menu-timeout 2
    param max-extension-length 4
    !
    service QUEUE-ME flash:app-b-acd-3.0.0.2.tcl
    param queue-len 15
    param aa-hunt3 2200
    param queue-manager-debugs 1
    param number-of-hunt-grps 2
    param aa-hunt2 2100
    !
    dial-peer voice 2222 voip
    service CME-AA
    destination-pattern 2222
    session target ipv4:10.1.130.1
    incoming called-number 2222
    dtmf-relay h245-alphanumeric
    codec g711ulaw
    no vad
    Last edited by pitviper; 03-28-2010 at 10:25 PM.
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  5. Senior Member pitviper's Avatar
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    #4
    Fixed the 911 problem by putting mismatching corlists on the AA pilot and 911 dial-peers. The “param max-extension-length 4” prevents people calling into the AA pilot from reaching other local/LD/premium numbers on the PSTN.

    Updated config:

    dial-peer cor custom
    name 911
    name local
    !
    dial-peer cor list call911
    member 911
    !
    dial-peer cor list calllocal
    member local
    !
    application
    service CME-AA flash:app-b-acd-aa-3.0.0.2.tcl
    paramspace english index 1
    param number-of-hunt-grps 2
    param handoff-string CME-AA
    param dial-by-extension-option 1
    paramspace english language en
    param max-time-vm-retry 2
    param aa-pilot 2222
    paramspace english location flash:
    param second-greeting-time 60
    param welcome-prompt _bacd_welcome.au
    param call-retry-timer 15
    param voice-mail 2001
    param max-time-call-retry 90
    param service-name QUEUE-ME
    param menu-timeout 2
    param max-extension-length 4
    !
    service QUEUE-ME flash:app-b-acd-3.0.0.2.tcl
    param queue-len 15
    param aa-hunt3 2200
    param queue-manager-debugs 1
    param number-of-hunt-grps 2
    param aa-hunt2 2100
    !
    dial-peer voice 911 pots
    corlist outgoing call911
    trunkgroup 1
    description <<<<<<<< FXO DIAL-PEER 911 >>>>>>>>
    destination-pattern 911
    forward-digits 3
    !
    dial-peer voice 2222 voip
    corlist incoming calllocal
    service cme-aa
    destination-pattern 2222
    session target ipv4:10.1.130.1
    incoming called-number 2222
    dtmf-relay h245-alphanumeric
    codec g711ulaw
    no vad
    Last edited by pitviper; 03-29-2010 at 01:23 AM.
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  6. Senior Member Luckycharms's Avatar
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    #5
    Good post.. sorry I didn't chime in earlier... But good stuff..
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  7. Senior Member pitviper's Avatar
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    #6
    Quote Originally Posted by Luckycharms View Post
    Good post.. sorry I didn't chime in earlier... But good stuff..
    Where have you been man!!!!???

    Buried in the books/lab again I’m assuming?
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  8. Senior Member Luckycharms's Avatar
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    #7
    Actually just trying to keep sharp until the 16th... I am going back..
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  9. Junior Member Registered Member
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    #8
    hi

    i try to config the B-ACD on my 2811 CME 8.6 router , it work with me on dial-peer voice VoIP , but not work on POTS , i don't know way !!

    dial-peer voice 1001 voip
    service aa
    corlist outgoing call-skype
    description ** International Call Skype ***
    translation-profile outgoing SIP_Outgoing
    destination-pattern 00T
    session protocol sipv2
    session target dns:sip.skype.com
    incoming called-number 9905xxxxxxxxx
    voice-class codec 1
    no voice-class sip localhost
    dtmf-relay rtp-nte
    ip qos dscp cs5 media
    no vad
    !
    dial-peer voice 810 pots
    service aa
    description **Land Line 1**
    destination-pattern 810
    direct-inward-dial
    port 0/3/0
    forward-digits all
    !

    also it's work with you to dial by extension direct without option ? my extension 2.. and i make hunt group 1 and 2 and 3
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  10. Senior Member pitviper's Avatar
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    #9
    Try sending the analog call directly to the AA pilot from voice port - example using 2222 as the AA pilot number:

    voice-port 0/3/0
    connection plar 2222
    Last edited by pitviper; 04-09-2012 at 03:46 PM.
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  11. Senior Member
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    #10
    I know its an older post. I found a very similar tcl script on the ciscosupport site last night. I tried it and tried dialing into AA and get the msg this system is receiving technical difficulties. What else did you to get that tcl script to work. Did you create a new auto attendant in the cue gui?
    In life you have to make your own opportunities. Don't let anyone stop you from your dreams to many negative people want you to fail because they can't succeed.
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