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  1. Senior Member
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    #1

    Default IIL for consultant

    HI, I work for a small IT consultancy company. We are about 20 tech and consultant. I want to orient my team toward an ITIL practice (and ISO 27001 for security). We do service desk/special project/incident response/name it for many customer (mostly SMB). Usually, all I see about ITIL is about an internal service desk (mostly), anyone have some experience in my situation.
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  3. Senior Member Phalanx's Avatar
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    Apr 2017
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    #2
    I would recommend you take an ITIL Foundation course. Claire Agutter is the lady you need on these boards. Her LinkedIn is here: https://www.linkedin.com/in/claireagutter/?ppe=1

    Hopefull she'll pop in and say hello. I can totally recommend Claire for her ITIL knowledge.
    Desktop: MCSE: Mobility | Server: MTA | Cloud: None | Networking: MTA
    Security: None | Linux: None | Service Management: ITIL 2011: Foundation
    Currently Studying: 70-417 - Upgrading Your Skills to MCSA Windows Server 2012 R2
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  4. Senior Member Claire Agutter's Avatar
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    ITIL V2 Manager, ITIL Expert, Business Analysis, OBASHI, ISO20000 Foundation, COBIT 5 Foundation, PRINCE2 Practitioner, DevOps FDN
    #3
    Hi SteveLavoie (and Phalanx, thanks for the shout out!)

    I'd be happy to answer some questions - drop me a message and we can talk.

    Kind regards Claire
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  5. Senior Member
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    #4
    Thanks Claire, I will send a few of my question soon !
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