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  1. Junior Member
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    Mar 2017
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    #1

    Cool ITIL online exam - PeopleCert

    Hi Guys,

    I'm planning to take my ITIL exam on November.
    Would like to ask anyone of you took online exam via PeopleCert?

    Take a online proctored exam, whenever you want, at home, at work, or almost anywhere you have internet access in. All you need is a computer with a webcam and we do the rest.

    Do we need an external webcam? What happens if you get disconnection issue?


    Cheers
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  3. Senior Member Claire Agutter's Avatar
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    ITIL V2 Manager, ITIL Expert, Business Analysis, OBASHI, ISO20000 Foundation, COBIT 5 Foundation, PRINCE2 Practitioner, DevOps FDN
    #2
    Hi rasli79

    You can use an integrated webcam if you have one on your laptop - Peoplecert do offer an online test if you want to see if your system works. If you get disconnection issues, the exam session freezes your progress and the proctor will try to contact you by phone to get the session reconnected. If it's not possible (for example a major internet issue) then the session will have to be rescheduled to another date.

    I've done a couple of PC exams online and it's quite relaxing doing it at home.

    Good luck!

    Claire
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  4. Senior Member
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    #3
    I used a laptop with an integrated webcam. If I recall, the proctor asked me to pick up the laptop and pan the camera around the room.
    A+ || Network+ || Security+ || Project+ || Healthcare IT Technician || ITIL Foundation v3 || CEH || CHFI
    M.S. Cybersecurity and Information Assurance, WGU
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  5. Junior Member
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    Mar 2017
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    #4
    Quote Originally Posted by Claire Agutter View Post
    Hi rasli79

    You can use an integrated webcam if you have one on your laptop - Peoplecert do offer an online test if you want to see if your system works. If you get disconnection issues, the exam session freezes your progress and the proctor will try to contact you by phone to get the session reconnected. If it's not possible (for example a major internet issue) then the session will have to be rescheduled to another date.

    I've done a couple of PC exams online and it's quite relaxing doing it at home.

    Good luck!

    Claire
    Awesome. Thank you and will take the opportunity other than have to travel exam center for almost 2 hours drive.

    Thanks again!
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  6. Junior Member
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    #5
    Quote Originally Posted by mgeoffriau View Post
    I used a laptop with an integrated webcam. If I recall, the proctor asked me to pick up the laptop and pan the camera around the room.
    Thank you for the information
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  7. Junior Member Registered Member
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    #6
    it was good experienced with PeopleCert for me. just passed exam last night 77%. good luck.
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  8. Junior Member
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    #7
    Quote Originally Posted by cc.chen View Post
    it was good experienced with PeopleCert for me. just passed exam last night 77%. good luck.

    Hi! was it ITIL v3 Foundation? Could you kindly share? I will have this exam on 11th December
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  9. Junior Member TheWeatherman's Avatar
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    CWTS, ITIL-F (2011)
    #8
    Just wanted to share my experience with the PeopleCert live proctor. I had used my personal laptop with MIC and CAM enabled. I downloaded the testing software and followed the instructions and ran the test compatibility test. My laptop passed with one minor error, it required Javascript to be enabled. I was using FireFox at the time so I just went ahead and fixed that by defaulting to Internet Explorer 11 (temporarily :P). I logged in 10 minutes prior to my exam start and awaited a proctor to contact me. The proctor logged in at the scheduled time BUT initially we had some issues communicating and at one point, I had three different proctors troubleshooting on their side with me troubleshooting on my own. Long story short, it came down to my VPN connection. I just disabled it and lo! Success! Voice and Video was A-OK for the proctor!

    NOTE: You cannot see the proctor! So do not expect any visuals on the other side


    The proctor then introduced himself and asked me for an ID (I showed my DL on the integrated webcam) and then asked me to rotate the camera 360° in the room so that they can inspect the test area. TIP: Make sure there is nobody else in the room! Once he gave me the all clear, I clicked the exam start button and was on my merry way taking the test.

    It took me about 25 minutes and submitted the test. I got the results almost instantly saying that I had passed! The proctor then said "Congratulations!" and went about his business processing the exam. We ended the session and I uninstalled the test taking software per the instructions provided in an e-mail sent previously. It took a couple of days to view the digital certificate but just the fact that you get your scores instantly is a nice pat on the back for studying.

    That's my two cents! Hope it eases anybody's fear of taking the live proctored exams from PeopleCert!
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  10. Junior Member
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    #9
    Thanks for the info.
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  11. CISSP, Netapp,VMWARe Nadzz's Avatar
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    Jul 2008
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    Perth
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    MCP,MCDST, Security +
    #10
    Quote Originally Posted by TheWeatherman View Post
    Just wanted to share my experience with the PeopleCert live proctor. I had used my personal laptop with MIC and CAM enabled. I downloaded the testing software and followed the instructions and ran the test compatibility test. My laptop passed with one minor error, it required Javascript to be enabled. I was using FireFox at the time so I just went ahead and fixed that by defaulting to Internet Explorer 11 (temporarily :P). I logged in 10 minutes prior to my exam start and awaited a proctor to contact me. The proctor logged in at the scheduled time BUT initially we had some issues communicating and at one point, I had three different proctors troubleshooting on their side with me troubleshooting on my own. Long story short, it came down to my VPN connection. I just disabled it and lo! Success! Voice and Video was A-OK for the proctor!

    NOTE: You cannot see the proctor! So do not expect any visuals on the other side


    The proctor then introduced himself and asked me for an ID (I showed my DL on the integrated webcam) and then asked me to rotate the camera 360° in the room so that they can inspect the test area. TIP: Make sure there is nobody else in the room! Once he gave me the all clear, I clicked the exam start button and was on my merry way taking the test.

    It took me about 25 minutes and submitted the test. I got the results almost instantly saying that I had passed! The proctor then said "Congratulations!" and went about his business processing the exam. We ended the session and I uninstalled the test taking software per the instructions provided in an e-mail sent previously. It took a couple of days to view the digital certificate but just the fact that you get your scores instantly is a nice pat on the back for studying.

    That's my two cents! Hope it eases anybody's fear of taking the live proctored exams from PeopleCert!

    Excellent I have have registered on the PC site and will sit for me exam soon. (any tips for preparing for the exam?)
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