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  1. Senior Member
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    #1

    Default ITIL General Overview

    I would like to share this information that has been gathered by various individuals in my company. I am sharing this information so others who want to pursue the ITIL certification would benefit from it and also learn its importance as a needed skill in IT management. Some of the information might be outdated but still useful. Most of the information is based on my studies for ITIL version 2. I'm sure I will be updating this as soon as I start studying for ITIL version 3.

    Good luck everyone!!!


    ITIL General Information
    http://www.ogc.gov.uk/index.asp?id=2261
    ITGI - http://www.itgi.org/
    ITIL & ITSM Directory - http://www.itil-itsm-world.com/
    ITIL & SM - http://www.itil-service-management-shop.com/
    ITIL.org - http://www.itil.org/itil_e/index_e.html
    ITSM Watch - http://itsmwatch.com/
    ITSM - http://www.itsm.info/
    ITSMF - USA - http://www.itsmf.net/
    ITSMI - http://www.itsmi.com/
    C O P C - http://www.copc.com/
    Captive Insurance - http://www.captive.com/
    Cause Mapping - http://causemapping.com/
    Configuresoft - http://www.configuresoft.com/
    Construx - http://www.construx.com/
    DCML Data Center Markup Language - http://www.dcml.org/
    Depart of Trade & Industry - http://www.dti.gov.uk/
    Distributed Management Task Force - http://www.dmtf.org/
    DTI Quality - http://www.dti.gov.uk/quality/
    Holocentric - http://www.holocentric.com/
    ILGRA Risk Assessment - http://www.hse.gov.uk/aboutus/meetings/ilgra/index.htm
    ISACA - http://www.isaca.org/template.cfm?section=about_isaca
    ISO - http://www.iso.org/iso/en/ISOOnline.openerpage
    ManageOne - http://www.manageone.com/
    META Group - http://www.metagroup.com/cgi-bin/inetcgi/jsp/home.do
    National Institute of Standards and Technology - http://www.nist.gov/
    OGC ITIL - http://www.ogc.gov.uk/index.asp?id=2261
    Ops Guides - http://www.microsoft.com/technet/its...m/default.mspx
    Outlook Exchange SLA - http://www.outlookexchange.com/artic...ryant_c5p1.asp
    PRINCE2 - http://www.prince2.org.uk/web/site/home/home.asp
    Pultorak - http://pultorak.com/index.htm
    Root Cause Analysis - http://rootcause.com/
    SLA World - http://www.sla-world.com/
    Socitm Public - http://www.socitm.gov.uk/Public/default.htm
    TSO - http://www.tso.co.uk/
    http://www.nextslm.org/itilintro.html
    http://www.gartner.com
    http://www.itsmf.com

    ITIL Tools
    http://www.peregrine.com/solutions/b...sues/itil.aspx
    ITIL Apollo 13 simulation - http://www.apollo13game.com/
    Fox IT - http://www.foxit.net/asp/Frames_Set.asp?go2=home
    Help Desk Institute - http://www.thinkhdi.com/
    ITIL Tooling Page - http://tools.itsmportal.net/
    http://www.bmc.com/BMC/Common/Templa...url_07_05&t=ad
    http://www.newscale.com

    ITIL Training / Certification
    Pink Elephant - http://www.pinkelephant.com/
    ITIL Exams - http://www.itilexams.com/
    Exin Exams for ITIL - http://www.exin-exams.com/
    http://www.foundation-exam.com/
    http://www.itil-intel.com
    http://www.knowledgedynamics.com

    ITIL Articles
    www.networkworld.com/news/2002/0930itil.html
    http://search.networkworld.com/query.html?qt=ITIL&
    www.networkworld.com/news/2002/0930itil.html
    www.networkworld.com/news/2004/083004itil.html
    www.networkworld.com/news/2004/083004itil.html
    www.cmp.com/press
    www.public-cio.com/story.php?id=2005.01.31-92923
    http://www.computerworld.com/managem...,90797,00.html
    http://search.cxo.com/cio/query.html?col=cio&qt=+ITIL
    http://www.cio.com/archive/090105/it...debar_one.html

    ITIL / MOF
    MOF Overview - http://www.microsoft.com/business/services/mcsmof.asp
    MOF Self-Assessl - http://www.microsoft.com/solutions/m...n/MOFTool.asp#
    MS SAM - http://www.microsoft.com/resources/sam/default.mspx
    ITIL MOF - http://www.itilsurvival.com/ITILMOF.html
    Improve Platform Manageability - http://www.microsoft.com/windowsserv...y/default.mspx
    SMF Guides - http://www.microsoft.com/technet/its...f/default.mspx
    SMF Ops Guide Series - http://www.microsoft.com/technet/tre...e/chgmgtog.asp
    http://www.microsoft.com/technet/its...mof/mofpm.mspx

    ITIL Books
    http://www.thinkhdi.com/estore/viewB...eProductID=215
    http://www.amazon.com/gp/search/ref=...ractical+Guide
    http://www.amazon.com/gp/offer-listi...Fencoding=UTF8
    ITSM Books - http://www.itsmbooks.com/

    PodCasting ITIL
    http://www.networkworld.com/research...0404radio.html
    http://www.cio.com/podcasts/idg.html
    http://www.cio.com/podcasts/
    http://www.networkworld.com/podcasts/radio.xml
    http://www.audible.com
    http://www.itunes.com/
    http://www3.ca.com/podcasts/

    Maturity Assements Resources
    Capability Maturity Model - http://www.sei.cmu.edu/cmm/cmm.html
    American Strategic Management Institute - http://www.managementweb.org/
    balanced scorecard collaborative - http://www.bscol.com/
    Balanced Scorecard - http://www.rocketsoftware.com/portfo...dscorecard.htm
    BS15000 - http://www.bs15000certification.com/
    Big Brother System - http://www.quest.com/bigbrother/
    Empresa SofHar Assessment - http://www.sofhar.com.br/empresa/msf_english.asp
    COBRA - Security Risk Assessment, Security Risk Analysis and ISO 17799 - BS7799 - http://www.riskworld.net/

    Who's Blogging ITIL
    http://blog.sun.com/roller/page/jclingan
    http://blogs.sun.com/roller/page/she..._best_practice
    http://www.networkcomputing.com/Tech...rsonality=blog
    http://blogs.sun.com/roller/page/dcb...d_it_execution
    http://blogs.technet.com/search/Sear...IL&o=Relevance
    http://blogs.sun.com/roller/page/dmu..._of_the_vision
    http://onesearch.sun.com/search/blog...&charset=utf-8
    http://blogs.sun.com/roller/page/kar...nce_in_chicago
    http://www.bloglines.com/preview?siteid=3628778
    History of ITSM and ITIL - http://forums.datamation.com/showthr...2&page=1&pp=15

    ITIL White Papers
    http://www.networkcomputing.com/Tech...=kswhitepapers
    http://www.google.com/search?q=ITIL&...s_filetype=doc
    http://whitepapers.businessweek.com/...term/ITIL.html
    http://whitepapers.tmcnet.com/rlist/term/ITIL.html
    http://www.itpapers.com/IT+MANAGEMEN...sfaction/ITIL/
    http://whitepapers.zdnet.com/abstrac...8&promo=200111
    http://www.dream-catchers-inc.com/Wh...hitepapers.htm
    http://www.proactivenet.com/company/whitepapers.asp
    http://whitepaper.tpj.com/cmptpj/sea...5093/55093.jsp
    http://wp.bitpipe.com/resource/org_1...pdf?site_cd=bp
    http://www3.ca.com/Files/SupportingP...nterprises.pdf
    http://event.on24.com/event/15655/1/...ntation_v1.pdf

    ITIL Conferences
    http://www.itsmfusa.org
    http://www.pinkelephant.com
    http://www.thinkhdi.com
    http://www.peregrine.com
    http://www.iqpc.com

    WebCasthttp://www.informationweek.com/events/
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  3. New Member royal's Avatar
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    #2
    This post has sticky written all over it. Excellent post!
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  4. nel
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    #3
    Thanks for sharing that info....looks like there's some good stuff here.
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  5. Member
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    #4
    Excellent post. Should be sticky!
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  6. Senior Member
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    #5
    I'll cast a sticky vote as well. Great post!

    For anyone interested in a personal ITIL experience, be sure to check out eMeS's responses in his pass post here as well: http://techexams.net/forums/viewtopic.php?t=33599
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  7. Senior Member 7255carl's Avatar
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    #6
    Quote Originally Posted by dynamik
    I'll cast a sticky vote as well. Great post!

    For anyone interested in a personal ITIL experience, be sure to check out eMeS's responses in his pass post here as well: http://techexams.net/forums/viewtopic.php?t=33599
    +1
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  8. Senior Member
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    #7
    +1 For A Sticky
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  9. Junior Member
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    #8

    Default looking into ITIL

    Awesome POST thank you for all the links I desperately wanted this information.
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  10. Senior Member Claire Agutter's Avatar
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    #9
    Another useful site is www.freeitiltraining.com. It provides you with a detailed overview of the latest version of ITIL, aligned to a case study. There is also an 80 page download report you can keep.

    (disclosure: it's my organisation that launched it, but we hope it will be useful for everyone)

    Claire
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  11. Member
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    #10
    Claire,

    Thanks for sharing the website, and this will be a great resource.

    Abdul
    http://www.linkedin.com/in/awkazi
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  12. Junior Member Registered Member
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    #11
    Hi
    I am a new joiner to this forum ..i have 9+ years of IT experience and recently got PMP certified
    I want to add ITIL also to my kitty .Could someone please refer me to the best book for ITIL foundation certificate which can be easily downloadable from net ..i prefer in traditional learning so would like to take a printout of that PDF and would study it for 2-3 days
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  13. Member
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    #12
    Another book to be added to this thread is the Itil Foundation Exam Study Guide written by myself (Liz Gallacher) and Helen Morris. It covers the complete current syllabus, and contains many extra practice questions. Available from Amazon
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  14. Senior Member Claire Agutter's Avatar
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    #13
    I've just written an article in conjunction with the ITIL owners, AXELOS, that answers some common training questions. I hope it's helpful.

    https://www.axelos.com/news/blogs/ju...-itil-training

    Claire
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  15. Senior Member
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    #14
    Superb! Information and Thanks for sharing all the links.
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