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  1. Senior Member faintingheart's Avatar
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    #1

    Default How much should I make being a Helpdesk Technician in Los angles and Orance County?

    How much should I make being a Helpdesk Technician in Los angles and Orange County area? I was offer 15 dollar an hour. How much did you make as a Helpdesk Technician? How much should I expect? No experience here. Let me know, thanks!
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  3. Senior Member mikey88's Avatar
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    #2
    I'd be asking for $18-20/hr based on your qualifications and a higher COL area.
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    #3
    I was given around $20/hr, but I'm told I'm more of an exception given what everyone else offers.

    You might also want to consider what other benefits(like health insurance) is offered. If it's just $15/hr with no benefits, I'd pass. $15/hr with benefits is fine, but I'd make sure your job really stops at 40 hours a week.
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  5. Senior Member faintingheart's Avatar
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    #4
    It's 15.00 an hour with no benefit until 6 week later.
    Is it possible for me to get $20/hour? Just like you?
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  6. Senior Member mikey88's Avatar
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    #5
    Quote Originally Posted by faintingheart View Post
    It's 15.00 an hour with no benefit until 6 week later.
    Is it possible for me to get $20/hour? Just like you?
    It's normal for benefits to kick in a month or 3 months later. It's unlikely that you'd be able to negotiate a $5/hr more raise. If this is the only offer you got and need a job asap - take it. Otherwise, keep looking.
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  7. Senior Member faintingheart's Avatar
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    #6
    How long will it take to make 48-50k a year? If I stay in the helpdesk for 3 years is it possible to make 48-55k? Can you guys give me your best guess or through your expereience, thanks!
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    #7
    That salary is really bottom of the barrel for Los Angeles. If you're desperate for a paycheck I'd take it and immediately start looking elsewhere.

    Minimum wage in that area is soon to be $13.25/hr. You get what you pay for, meaning that if they're that cheap regarding salaries, the IT infrastructure you'll be supporting is also probably neglected since it's been starved of funds. So your first work experience will likely be learning how to do IT the wrong way, with lots of putting out fires with duct tape and band-aid fixes.

    Then again, it might just be a call center, indentured servitude type gig, which is equally bad from what I read.

    EDIT: As far as how long to make ~$50k/year, there's a thread on here somewhere where people chronicle their job and wage progression over the years. 3 years at a cheapskate company that starts you at $15/hr in Orange County and I'd doubt you'd even be at $45k/year.Timeline: Your IT Career Progression
    Last edited by yoba222; 03-04-2018 at 05:31 PM.
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    #8
    Quote Originally Posted by faintingheart View Post
    How long will it take to make 48-50k a year? If I stay in the helpdesk for 3 years is it possible to make 48-55k? Can you guys give me your best guess or through your experience, thanks!
    I took me 15 years to get to 48k a year, I however had no degree, only had A+ & Network+ certifications. Also the minimum wage was $4.25 in 1991 when I started out in IT, it's 8.60 now. My first job in IT paid 7.85 a hour. From $15 to $23 a hour in three years at the same employer? No, I don't think that's doable, but after you get three years experience, it may be possible to get hired at another place for that amount.
    Still searching for the corner in a round room.
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    #9
    Quote Originally Posted by faintingheart View Post
    How long will it take to make 48-50k a year? If I stay in the helpdesk for 3 years is it possible to make 48-55k? Can you guys give me your best guess or through your expereience, thanks!
    I don't think it's so much as occupying a position for a length of time so much as how much you commit yourself to the job, learning, training, and seeking more difficult work.

    I'm starting out at Help Desk answering phones, doing routine maintenance and troubleshooting, but I've set a pretty ambitious goal to get my MCSA Windows Server 2016 in about 6-8 months so that I can get exposed to doing more involved work with servers. I'd like to be a Systems Administrator in 4-5 years, in which case I'd fully expect to be in the 48k-55k salary range no matter where I go.
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  11. Senior Member LordQarlyn's Avatar
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    #10
    I don't think you'll get to that range staying in helpdesk, except maybe as a supervisor. Your best chance in getting that range is to advance in certs while gaining experience on the job, maybe down the road get a degree but that seems to be less important unless one wants to get into management.
    From helpdesk, you should either look into getting into sys admin, if you have a knack for working on OS's, or, into net admin. Both are good paths that if you can fast track into, can easily get you in the $45 - 50k range, or even higher.
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  12. Senior Member faintingheart's Avatar
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    #11
    Will getting a degree in BS: network operation and security benefit me in my situation?
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    #12
    Companies generally want people who can hit the ground running. Whether the degree will help is very dependent on the specifics you will learn. I'd suggest that certs are more likely to help getting a role as a sys-admin/net-admin than a degree would.
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  14. Senior Member faintingheart's Avatar
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    #13
    Base on glass door salaries range for my area LA and OC the average salaries for help desk technician is $48,623. Will I be able to find a help desk job that pays 40,000 to 42000 dollars? I think 15 dollar an hour is too low. What are your thought on this?
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    #14
    I don't trust Glassdoor salaries, at least in my area. They seem considerably off. Just my personal experience.
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  16. Senior Member faintingheart's Avatar
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    #15
    Ok then, how about median pay from Payscale: $39,900 helpdesk technician in Orange County.
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    #16
    Quote Originally Posted by faintingheart View Post
    Ok then, how about median pay from Payscale: $39,900 helpdesk technician in Orange County.
    I don't think anyone can answer these hyper-specific questions.
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  18. Senior Member NetworkingStudent's Avatar
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    #17
    Quote Originally Posted by faintingheart View Post
    How much should I make being a Helpdesk Technician in Los angles and Orange County area? I was offer 15 dollar an hour. How much did you make as a Helpdesk Technician? How much should I expect? No experience here. Let me know, thanks!

    How much did you make as a Helpdesk Technician?
    Well I'm still in help desk role. I don't want to disclose my salary.

    Quote Originally Posted by faintingheart View Post
    How much should I expect? No experience here. Let me know, thanks!
    Anywhere between minimum wage for your state, and up to $20.0 an hour or more. I think you can make $20.00-$25.00 in help desk, but it's hard to get to that point.

    To get to the level of making $20.00-$25.00 or more any hour you need to be a level 2 or 3. If you're not a level 2 or 3, then you need to be a help desk manager or lead.

    One thing to keep in mind is that with any job it's all about supply and demand. There are a lot of people that can work on the help desk, because it doesn't require a lot of experience. Most help desk jobs are are NOT about the technology at all. It's about customer service, and NOT technology.

    Another thing to keep in mind:
    Every company has a different idea of what help desk is. Some companies will have you justr reset passwords at level one, while other companies want level 1 techs adding users to Active Directory, among other things.

    How do you make 50,000?
    1) Well I would take that help desk job offer you have! You need to add benefits to the job offer and think of it as a total compensation package.
    2) Yes, having a four year degree will help. At some point you will reach a ceiling, and you will not be able to make more money without a degree.
    --Some companies will not hire someone without a four year degree
    3) Look at getting advanced certs CCNA,MCSA ect.
    4) After a year or two in help desk, start looking for advanced roles. desktop support, sys admin, help desk level 2 (maybe)
    When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened."

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    #18
    I should probably add that I never passed up a job offer due to lack of pay. I was probably willing to take anything even at minimum wage given my lack of experience. I just signed for whoever extended an offer first. It was really just coincidence that the first people to extend an offer to me also gave the highest compensation.

    But at the time, I was job searching for about 6 weeks and didn't want to pass up anything seeing as how I wasn't in a position to keep job hunting without a source of income. Maybe your situation is different, but the clock is ticking and you kind of want to minimize the time you're not learning marketable skills.
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  20. Senior Member LordQarlyn's Avatar
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    #19
    Quote Originally Posted by N7Valiant View Post
    I should probably add that I never passed up a job offer due to lack of pay. I was probably willing to take anything even at minimum wage given my lack of experience. I just signed for whoever extended an offer first. It was really just coincidence that the first people to extend an offer to me also gave the highest compensation.

    But at the time, I was job searching for about 6 weeks and didn't want to pass up anything seeing as how I wasn't in a position to keep job hunting without a source of income. Maybe your situation is different, but the clock is ticking and you kind of want to minimize the time you're not learning marketable skills.
    You aren't alone in thinking that. When it comes to opening doors, experience is probably the biggest premium. Given the horror stories I hear about working at MSPs, that's probably the only reason anyone works at those, as a stepping stone to gain work experience that will lead to something better.
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  21. Senior Member Queue's Avatar
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    #20
    I made 19/hr plus overtime/differential and benefits. Ended up with 54,000 that year. It was high because where I had the job. This was also in one of the lowest cost places in the country, the Southeast. I couldn't imagine living in California with the COL, although it's a very beautiful landscape there.

    Forgot it actually started at 17 something, but right when I get in there was a COL adjustment/annual raise.
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    #21
    Quote Originally Posted by Donklander View Post
    I don't think anyone can answer these hyper-specific questions.

    lol seriously. "do you think my boss will let me take every tuesday off on leap years?"


    followup question

    "which boss will do that in LA area'
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    #22
    Depending on your experience, education, and certs, expect to make between as little as $12 an hour to $22 -/+. I'd avoid call centers as much as possible but if you must than make sure it's under 2 years before leaving for another job.
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    #23
    Fellow Los Angeleno here.

    With the comptia's you have, and an AA, you should be able to get a job at a university with starting pay around $19-20/hr. 55k is doable in as little as a year if you bounce around jobs, get more certs, or finish your 4 year degree.
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  25. Senior Member faintingheart's Avatar
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    #24
    Emek that was awesome advice you gave me. Thank you bro!
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    #25
    I was offered 15/hr as a help desk intern a little over a year ago. Had no experience and no degree, but I'm working on bachelor's and had only Network+ and Security+ at the time of hire. Got a promotion after around 9 months to Network Tech with a considerable bump in pay, along with quarterly bonuses. Even so, I'm probably on the lower end of those scales from Glassdoor/Payscale/etc. This is in the south bay area of Los Angeles.

    But with no experience, getting your foot in the door is a pretty big consideration.
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