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  1. Member
    Join Date
    Dec 2013

    Post need assistance with finding whats causing no interviews

    can some one please review my resume and see if it looks ok form job role like "Network Administrator" or "Systems administrator"

    I would really appreciate as im applying non stop and getting absolutely no calls. I am doubting my resume is not even passing the ATS softwares.

    P.s Some of the formatting is messed up due to copy/paste so that is not the issue.

    Information Technology Professional
    Troubleshooting ò Server Management ò Installations/Configurations

    Dynamic IT Professional with strong technical knowledge and experience in Windows/MAC Systems Administration, computer operations and Batch processing. Ability to collaborate among multiple professionals, work within a multi-disciplinary team and provide effective leadership in fast-paced, deadline driven environments; flexible, self-directed and able work effectively with minimal supervision.

    Core Competencies

    • MCSA/CCNA Certified
    • Virtual Private Network(VPN)
    • MAC O/S
    • VMware Vsphere Administration
    • Exchange Management
    • LAN/WAN
    • Citrix Xenapp
    • Server Operations/Maintenance
    • SCCM
    • Microsoft IIS/Exchange Server
    • Active Directory(MS AD)
    • Hospital systems support
    • Imaging and distribution tools
    • Backup Management using Networker
    • Aptitude for process evaluation
    • Data Storage
    • Problem Solving
    • Analytical skills
    Technical Skills

    Operating Systems:
    • Windows Server 2008 R2, Windows Server 2012 R2, Windows 7-10, Mac OS
    • Network Access Storage, RAID systems, HP & Dell Servers, Cisco Routers and Switches.
    • NetIQ, EMC Smarts Console, Exchange Server 2007-2010, Blackberry Enterprise Server, BMC Remedy and Knowledge Base, ActiveSync, Active Directory, Exchange Server.

    Work Experience

    CompuCom ò Scarborough, ON ò 12/ 2013 – Present
    Systems Administrator

    • Monitor alerts for Unix and Windows servers using tools such as NetIQ and EMC Smarts. Investigate and resolve alerts for Server down.
    • Create User Account and Mailboxes using Active Directory and MS Exchange.
    • Prepare and maintain daily Server reports for WebSphere Servers using Online WebSphere Console
    • Prepare and generate daily Anti-Virus status report summary.
    • Communicate with external vendors and partners to ensure information system meets business needs.
    • Schedule maintenance window and coordinate with WINTEL teams for patching and other issues.
    • Run monthly patches for Windows Server 2008 R2 and Server 2012 R2. Manage clustered servers while patches are being done.
    • Create and manage NTFS Folder permissions for clients’ needs.
    • Monitor routine backups, resolve any issue that happen with backups and fulfill User Restore Requests using NetWorker.
    • Prepare monthly server health check (performance) reports to ensure servers are up to the clients required needs.
    • Manage & Monitor disk utilization, processor utilization, memory utilization on different servers.
    • Responds to Help Desk telephone calls, emails, and personnel requests for technical support in a timely and courteous manner.
    • Identifies and escalates issues requiring urgent attention by other IT resources or 3rd party vendors to the appropriate resource for expeditious troubleshooting and resolution.

    IBM Canada ò Markham, ON ò 04/2013 – 12/2013
    Technical Analyst for Loblaws
    • Provided exceptional customer service while managing high volume of technical issues utilizing the Remedy ticketing system to resolve problems and review solutions.
    • Provided remote assistance to office and store users - troubleshooting occurring issues; solved numerous problems and increased office productivity.
    • Configured and setup network printers, devices, shared drives and folders for office users.
    • Configured roles and access for office and store users in Active directory.
    • Provided support and troubleshooting to users for Outlook setup and connectivity.

    National Produce Marketing Inc. ò Toronto, ON ò 2011 - 2013
    Desk side Support Technician
    • Provided technical assistance including diagnosis and troubleshooting for hardware and software.
    • Participated in rollout of new software and hardware to ensure consistency in technical standards.
    • Performed hardware repairs on customers’ equipment such as desktops and notebooks.
    • Diagnosed and resolved problems and connectivity issues with Routers and switches.
    • Troubleshot Windows 7 and Mac OS issues and increased end user productivity by resolving complex problems quickly.
    • Used Acronis True Image to image and deploy Windows 7. Troubleshoot any post-imaging issues.
    • Configured and maintained Network-attached storage devices.


    Humber College of Applied Arts and Technology ǀ 2011 - 2013
    Diploma in Computer and Network Support Technician

    Additional Credentials


    Microsoft Certified Solutions Associate Windows Server 2012 R2 (MCSA)
    Server Virtualization with Windows Server Hyper-V and System Center
    CCNA in Routers and Switches

    Best Customer Service Award(CompuCom Systems)
    Honors standing in IT Processes and Support, Virtualization Solutions and Infrastructure, Internet Script Programming course in Humber College.
    Fixing computers, solving complicated computer and networking problems.
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  2. SS
  3. Junior Member Registered Member
    Join Date
    Jul 2016
    To be noted when submitting a resume through a government agency, they use the Key Word System. Make sure you resume has the keywords in the job description otherwise you will never get looked at as a candidate.
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  4. Junior Member Registered Member
    Join Date
    Dec 2015
    What would be the best way to email a resume? I was told to use PDF but then others tell me that Microsoft Word would be better otherwise the filtering programs would not pick up key words. Then there is copy and paste.. One benefit sending in PDF format is that its seen exactly the way it was intended. Thanks for any suggestions!
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  5. Junior Member Registered Member
    Join Date
    Nov 2015
    I am trying to get an entry level position in software development, I have A+ and Net+ is it a good idea to list those two certs on the resume or not put them on at all?
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  6. Senior Member
    Join Date
    Sep 2013
    Central CT

    A+, Network+, Security+, a few CIW, VCA-DCV/WM/Cloud, OCA Java SE 7, CCNA, CEH, CHFI, BSIT, MSISA
    While they probably won't hurt you, they also won't help. Portfolio is far more important than certs when trying to break into dev. Do some side projects in the stacks you'd like to target and include a link to your github.
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  7. Member
    Join Date
    Sep 2016

    COMPTIA Network+ N10-006
    Great insight in the thread. many good points.

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  8. Senior Member
    Join Date
    Nov 2017

    AS in IT, A+, Network+, Security+
    John Smith
    Home Address · 1(555)555-5555
    email · linkedin
    Aspiring IT professional with a proven track record of customer service, problem solving, and analysis.
    • Customer Service Extensive experience in listening to and providing for the needs of customers.
    • Development – Experience with C#, HTML, CSS, SQL, JavaScript, and various OSs.
    Fast Learner – Ability to quickly familiarize self with proprietary company software and hardware.
    Logic-Based Problem Solving – Careful observation of signs and thinking outside the box allows accurate establishment of probable cause to the root of a problem.

    Industry Certifications
    • • CompTIA A+, Network+, Security+
    Associate in science Information technology, mycollege
    4.0 GPA | Focus on Cybersecurity | exp grad date 03/18

    Associate in Applied Sciences welding technology, another college
    3.2 GPA | Dean’s List

    9/2017 – 11/2017
    PC Technician(Intern), mycollege
    • • Setting up old and new computers for faculty use according to set specifications.
    • • Followed best practices to harden systems against vulnerabilities (update OS, update software, set up automatic updates, disable remote access, turn off printer and file sharing, setting screensaver login, turn off network discovery, update drivers, set up browsers to forget history and disable “remember my password”).
    • • Removal of hard drives and RAM to prepare retired equipment for e-waste disposal.
    • • Diagnose and troubleshooting hardware and software problems with PCs, laptops, tablets, printers, scanners, and a variety of other devices of different makes and models (Dell, Mac, HP, Xerox).
    3/2016 – 6/2017
    IT Tutor, mycollege
    • • Assist ITS/ICS course students with computer related assignments.
    • • Relevant material includes MS Office, C#, HTML, CSS, Packet Tracer.
    • • Students are assisted with the grasp of key concepts rather than simply given an answer.
    5/2015 – 7/2015
    Special Services, The Home Depot
    • • Build and maintain customer orders on proprietary store ESS system.
    • • Process sales over phone for contractors, schedule merchandise delivery to job sites.
    • • Direct customer phone call to departments, ensure a prompt and professional response.
    • • Create and close rental contracts for company vehicles for customer use.
    11/2007 – 1/2015
    Produce Clerk, Safeway
    • • Often offered and work overtime during holidays and show & tell with company execs.
    • • Ensure product rotation, color break in product displays, neat and clean lines on tables.
    • • Provide premier customer service, walk customers directly to product locations.
    • • Answer customer questions about products, suggest products based on customer needs.
    Okay um, it looked a lot better in Word. It was suggested that I put experience in last since the majority of my current work experience has little to do with IT. Instead I attempted to emphasize transferrable skills as well as what I picked up in college.

    I'm wondering if it's better to simply put in the CompTIA logos in the resume under the Industry Certs. I figure the words would be better for ATS, but the logos would be more eye catching for human eyes.

    Also put in Exp Grad Date on March 2018 despite having finished my final semester this month because I won't actually have the degree in hand until March.
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  9. Junior Member
    Join Date
    Dec 2017
    Thanks for the advice
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  10. Junior Member Registered Member
    Join Date
    May 2018
    This is really good advices
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  11. Junior Member
    Join Date
    Nov 2014

    CCNA R&S, MCSA Server2012, NCDA Clustered
    thanks for the advice. I am currently changing my CV and will put them in mind.
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  12. Member
    Join Date
    May 2016

    C|EH, Network+, Security+
    Where was this forum 20 years ago??? I'm in the market now and reviewing some of my first cover letters and resumes and MY GOD if I didn't break like all of the rules. I can only laugh now. My email address was pretty slick though...
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