Resume Critique Please

[gonzoflick]

Ok on the job market now just got my MCSE and CCNA. Here is my resume. Looking for Network Engineer position. Any input would be greatly appriciated.

NAME

Summary - Talented and accomplished IT Engineer with proven ability to successfully direct information technology, telecommunications, and support services operations. Expertise in overseeing technology improvement initiatives and aligning technology services with business goals. Excellent problem solving and leadership skills. Very personable and communicative.

Experience -
2006-Present COMPANY 1 Orlando,FL

IT Manager
Oversee IT operations for multi-million dollar security systems company. Develop and implement corporate IT strategy, 2-year systems recycle plan. Maintain support services for connected customers. Supervise IT staff and reported directly to CEO.
• Designed and implemented ground up Windows Server 2003 environment including Active Directory, Exchange System, Remote VPN access, and document sharing capabilities.
• Creation of company’s web platform, e-commerce website, and remote e-mail site through Linux based web servers.
• Provided 2nd and 3rd Tier support to customers in Central Florida area with duties including network consultation/troubleshooting, access control systems integration, wireless network integration, and network security consultation.
• Led development of a full powered Microsoft CRM solution to manage company’s contacts and accounting system.
• Introduced remote access capabilities for field technicians to more effectively perform their duties. Leading to 25% efficiency boost.

2004-2006 COMPANY B Orlando, FL

Network Consultant
• Designed and integrated complete Windows Server multi-server system for Fortune 500 insurance company.
• Tier 1 & 2 support services to clients in Central Florida area including network support, application integration, Microsoft Server installation and troubleshooting.
• Responsible for some local area Level 1 Cisco integration.

1997-1999 COMPANY C St.Petersburg, FL

Helpdesk Support
Provided Tier 1 technical support to end users and managers. Early exposure to highly advanced Cisco switches including Catalyst 4000 chassis.
• Helpdesk support for 400 users
• Created and deployed systems images / new hardware.
• Responsible for daily DLT tape backups

Education -
2002-2007 University of Central Florida Orlando, FL
• Bachelor of Science in Information Technology (I.T.)
• Minor in Management of Information Systems (MIS)
• Seeking Graduate studies for M.B.A

1998-2002 Center for Advanced Technologies St.Petersburg, FL
• CATCOM Multimedia Studios Lead Member
• Advanced 2D / 3D Software and Editing Experience
• Computer Science, Calculus, Physics
• Multiple programming languages

Certifications -

Comptia A+ Certified Professional(A+)
Cisco Certified Entry Technician (CCENT)
Cisco Certified Network Associate (CCNA)
Microsoft Certified Professional (MCP)
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified IT Professional (MCITP)
Microsoft Certified Systems Engineer (MCSE)

Technical Expertise -


HARDWARE
Cisco Routers: (1824, 2500, 2620)
Switches: Cisco (Catalyst 2960, 3560)
Firewalls: Cisco Pix Firewall 520/515, ISA, Firebox
Misc: Blade servers, NAS devices, Storage SAN, Backup Libraries
Have built over 100 custom PCs

SOFTWARE
Virtualization: VMWare 2.0, Parallels Server 2.0, Virtualbox, Virtual PC
Operating Systems: Cisco IOS, Windows XP/2000/NT/95/98, Linux, Server 2003 / 2008, Max OSX, Windows Mobile
Network Security/Monitoring Tools: Wireshark, Solarwinds, MS Network Monitor
Application Software: Exchange 2003, SQL Server 2005, Outlook Web Access/IMAP/POP3/ LDAP, Outlook 2003/98,Visio 2000. Office 2k3/2k7, Quickbooks
Enterprise Tools: Veritas Backup Exec, Symantec Ghost, Norton AntiVirus Enterprise, TrendMicro ScanMail 2.51, VMware ESX
Protocols: TCP/IP, PPP, NetBEUI, Ethernet, Fast Ethernet, SMTP/POP3/IMAP/LDAP, FTP, Telnet, SNMP, WINS, DHCP, DNS, Frame relay, OSPF, BGP, RIP, RIP2, EIGRP

[UnixGeek]

I would:

• List your skills before certifications. Since you're definately not entry level, that should be more relevant.
• Re-order the certifications to list the ones that you feel are most relevant to your job search first (ie, MCSE then CCNA or vice-a-versa, and A+ at the end)
• Consider removing the redundant certs (CCENT, MCP)
• My gut reaction to seeing the router and switch models listed in your experience is that it's more info than is really needed. HR won't know that those are, and a network engineer either wouldn't care so long as you know the IOS, or would recognize them as lower end models.

[msteinhilber]

I would consider removing the "Have built over 100 custom PC's". Your A+ certification if anything would qualify you to be able to build a computer and having the line in there once I read it just kinda de-valued your resume a bit I think.

[Daniel333]

I would clean up the ceritfication part a bit. Specify the technology.

MCSE: 2003/XP
MCITP: Enterprise Administator, Windows 2008
MCTS: Configuring Windows Vita

etc etc

[dynamik]

I know a lot of people (myself included) that leave both the full name and the acronym in order to be more visible on keyword searches.

[djhss68]

Get rid of CCENT. It's redundant.

[binarysoul]

Change "IT Engineer" to "IT Professional".

[LTParis]

I would try to put some quantitative data in your accomplishment bullets like you did in your last bullet of IT Manger. While it's great that you accomplish big tasks, you should always think about it in a business sense. Why implment project x? Was it to reduce costs? Bring new effecencies? Of course you can't do that for everything but one or two of them would make your resume shine further.

On your older jobs it seems that you have intermixed tasks (paragraph) with accomplishments (bullets). I would rethink the older jobs to be consistent in your resume.

Only other thing is your resume seems a little "light". We both have about the same amount of years in the business and if with formatting and all it seems that the resume as it stands would be ~1.5 pages. I would try to focus on the accomlishments even more given your years of experience and the fact you are a IT Manager now.

Also I think you (and anyone) should post their word/pdf versions of your document. There are always formatting considerations that can factor in.

[Bahshay]

This isn't going to help you in any way, but you put Company 1 and then Company B and Company C. Like I said, completely useless since that isn't even actually on your real resume, but it made me chuckle.

[gonzoflick]

Thank you all very much for your insight. I will take all your ideas into consideration as they make a lot of sense. I hope you all wouldn't mind re-visiting this thread once I've posted the changes I've made.

[eansdad]

I would put summary, skills, work history, school then certs. In your summary you should list some highlights about your resume. Put in that you have CCNA and MSCE. Your summary is what gets you noticed and gets HR to actually read the rest of the resume. Under schools list your GPA if it is good (3.4 or higher) and any honors or honor societies you were a member of. Also get rid of the "have built over 100 pcs". List the programing languages instead of "Multiple programming languages" under schools. Add that to your skills section. Hope this helps.

[gonzoflick]

Having taking what you all said into consideration I have made a few changes. I would very much appreciate any additional input.

Name

Summary- Talented and accomplished IT Professional with valid MCSE and CCNA. Proven ability to successfully transform information technology, telecommunications, and support services into margins. Expertise in recommending technology improvement initiatives and aligning technology services with business goals. Excellent problem solving and leadership skills. Very personable and communicative.

Experience-

2006-Present COMPANY A Orlando,FL
IT Manager

Manage IT operations for multi-million dollar security systems company. Develop and implement corporate IT strategy, 2-year systems recycle plan. Maintain support services for connected customers. Supervise IT staff and reported directly to CEO.
• Designed and implemented ground up Windows Server 2003 environment including Active Directory, Exchange System, Remote VPN access, and document sharing capabilities.
• Creation of company’s web platform, specifically an e-commerce website now producing 10% of company sales in its first year.
• Provided 2nd and 3rd Tier support to customers in Central Florida area with duties including network consultation/troubleshooting, access control systems integration, wireless network integration, and network security consultation.
• Led development of a full powered Microsoft CRM solution to manage company’s contacts and accounting system.
• Introduced remote access capabilities for field technicians to more effectively perform their duties. Leading to 25% efficiency increase.

2004-2006 COMPANY B Orlando, FL
IT Consultant

Oversee a team of network consultants in Central Florida area and return leads to our sales team. Manage day to day operations in office.
• Design and integrate complete multi-server Active Directory / Exchange systems large corporate customers.
• Tier 1 & 2 support services to clients in Central Florida area including network support, application integration, Microsoft Server installation and troubleshooting.
• Responsible for some local area Level 1 Cisco integration.

1997-1999 COMPANY C St.Petersburg, FL
Helpdesk Support

Provided Tier 1 technical support to end users and managers.
• Helpdesk support for 400 users
• Created and deployed systems images / new hardware.
• Responsible for daily DLT tape backups
• Early exposure to highly advanced Cisco switches including Catalyst 4000 chassis

Education 2002-2007 University of Central Florida Orlando, FL
• Bachelor of Science in Information Technology (I.T.)
• Minor in Management of Information Systems (MIS)
• Seeking Graduate studies for M.B.A
1998-2002 Center for Advanced Technologies St.Petersburg, FL
• CATCOM Multimedia Studios Lead Member
• Advanced 2D / 3D Software and Editing Experience
• Computer Science, Calculus, Physics
• Fortran, C++, Visual Studio Programming

Technical Expertise
HARDWARE
Cisco: Routers, Switches, IDS/Firewalls, IP Phones, Wireless
Multimode and Single-mode fiber
Blade servers, NAS devices, Storage SANs, Backup Libraries

SOFTWARE
Virtualization: VMWare 2.0, Parallels Server 2.0, Virtualbox, Virtual PC
Operating Systems: Cisco IOS, Windows XP/2000/NT/95/98, Linux, Server 2003 / 2008, Max OSX, Windows Mobile
Network Security/Monitoring Tools: Wireshark, Solarwinds, MS Network Monitor
Application Software: Exchange 2003, SQL Server 2005, Outlook Web Access/IMAP/POP3/ LDAP, Outlook 2003/98, Office 2k3/2k7, Quickbooks
Enterprise Tools: Veritas Backup Exec, Symantec Ghost, Norton AntiVirus Enterprise, TrendMicro ScanMail 2.51, VMware ESX
Protocols: TCP/IP, PPP, NetBEUI, Ethernet, Fast Ethernet, SMTP/POP3/IMAP/LDAP, FTP, Telnet, SNMP, WINS, DHCP, DNS, Frame relay, OSPF, BGP, RIP, RIP2, EIGRP

Certifications
Microsoft Certified Systems Engineer 2003(MCSE)
Microsoft Certified IT Professional Vista/2008 (MCITP)
Cisco Certified Network Associate (CCNA)
Cisco Certified Entry Technician (CCENT)
Microsoft Certified Professional (MCP)
Microsoft Certified Technology Specialist (MCTS)
Comptia A+ Certified Professional(A+)