So I'm still working on this Helpdesk as a tier 1 and I'm just wondering what you guys though were your most common fixes for problems that came into your helpdesk. This goes for people currently on the helpdesk or those who were. On this helpdesk, there is one extremely common fix for problems which is "rebuilding the profile". I've even seen it get abused and done even though the problem wasn't the persons profile to begin with. And at the end, the person still has their problem. I only do it as a last resort and if I think it's related, but I've seen people do it and some of the times the customer will get mad because the person neglected to copy some data to the newly created profile (this is in a domain environment) or when the person did it, they didn't think about how customized the person had outlook and fail to restore anything. Profile corruption seems to be the biggie around here. Another has got to be refreshing GPOs. what have you guys got? I'll admit, recreating the profile does fix a lot of problems, but it seems to be like a brute force move requiring little troubleshooting.