2 months ago I had to switch from 50Mbps FiOS to 20Mbps Xfinity when I relocated. I didn't notice the fine print about their 250GB bandwidth cap on all residential services. Last month, I was unable to take a scheduled exam (WGU) through the online proctor because I didn't have sufficient bandwidth. Comcast's magical speed test showed the full 20Mbps but both Speedtest.net and Speakeasy showed 600Kbps. I wrote this off as a fluke and a few days later, it was all back to normal (new billing cycle started).
I am now 2 weeks into my billing cycle and it happened again. This is when I finally learned about the 250GB cap. After several minutes on my account, I found the meter showing that I have just exceeded my limit. While looking at my account, a live chat popped up so I decided to inquire further...
Chris: Thank you for being a Comcast customer! What services do you currently have with us?
Chris: Going back from your inquiry awhile ago, Comcast has established a 250GB monthly data usage threshold for all residential XFINITY Internet accounts. This threshold is in place to provide a clear definition of excessive use of the service.
Chris: All our internet plans really provide a data bandwidth of 250 GB.
You: That's unfortunate to hear. I will be shopping around for another ISP
Chris: We have different internet plans you might consider that has higher speed than 20 Mbps.
You: So I can reach the 250GB cap faster?
Chris: Yes, possibly.
Chris: May I know what specific speed do you wish to have?
You: I am happy with my current speed of 20Mbps at the start of my billing cycle. I WISH to have that speed throughout the billing cycle. However, I reach the 250GB cap halfway through the month.
Chris: I understand your point. It is a standard data bandwidth we have for our internet plans.
You: Is this business model expected to continue as we migrate further to cloud computing?
Chris: Let me check the information for you.
Chris: If you wish to have an unlimited bandwidth, you can take advantage of our Business offers.
You: Can you provide further information on your business plans available?
Chris: We do not have enough information regarding our business offer. For questions on our business services, You may call them through 866-682-7927
Chris: For the business plan, you can click on the "product" tab located on the upper portion of your page then click on the Comcast Business.
You: Sounds like it would just be easier if I switch back to Verizon DSL until they expand FiOS service in my area. Thanks for your time and assistance.
Chris: I understand your consideration to other providers.
Chris: With Verizon, they charge up to $15.97/month for Verizon Internet Security Suite, costing you more than $383 extra over 2 years. Comcast includes the top rated Constant Guard software which includes Norton Security Suite with every internet plan (a $360 value).
You: I have no need for either of those products. I am only interested in internet service.
Chris: In as much as I would want to cater your request, I am sorry, that as an Online Sales Agent, I'm only allowed to offer deals that are existent on the website.
You: Understood. Thank you for your time.
Chris: You are always welcome.